Refund Policy

Last updated: 23 September 2026. This policy explains how free trials, subscription payments, and refunds work for MtandaoLabsEdu.

Free trial

Unless stated otherwise, new schools start on a free trial (see the pricing page for the current trial length). No payment is due during the trial. If you do not subscribe before the trial ends, access is suspended — you are not charged.

Subscription fees

• Prices are shown on the pricing page, per school, per 3 months, in Kenya Shillings (KSh).
• There are no hidden platform fees: the price shown at checkout is the platform fee.
• Third-party charges are separate and set by the provider — for example your mobile-money provider or bank may levy its own transaction charges on top of the subscription.

Refunds

• During trial: nothing to refund — you have not been charged.
• Within 7 days of a first paid subscription: contact us and we will cancel the subscription and refund the platform fee in full, provided the account has not been used to process live parent payments at scale.
• After 7 days or on renewal: subscriptions are non-refundable for the current billing period. You can cancel renewal at any time; access continues until the end of the paid period.
• Duplicate or erroneous charges: tell us promptly and we will investigate and refund any confirmed duplicate or erroneous platform charge.

How to request a refund

Email mtandaolabs@gmail.com from your school administrator address with your school name, invoice number, and reason. We respond within 5 business days. Approved refunds are sent to the original payment method (typically M-Pesa reversal) within 14 days.

Chargebacks

Please contact us before raising a chargeback so we can resolve the issue directly — chargebacks freeze the account while the provider investigates.

This summary describes current practice and is not legal advice. See also our Terms & Conditions.